Empire Carpet
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Since 1959, Empire Today® has provided Carpet, Hardwood, Laminate, Vinyl, Tile Flooring, and Window Treatments to over 2 million satisfied customers. Offering quality, name-brand products, Empire Today can help you find the product you want, within your budget. Empire brings hundreds of samples to your doorstep. During your free estimate, an experienced Sales Representative will help you choose a floor, take room measurements, and provide an all-inclusive price estimate. And, there’s no need to wait weeks - professional installers can install in-stock styles as soon as the next day.
Offering competitive low prices and comprehensive warranties, Empire Today is committed to ensuring your Carpet and Flooring installation experience is top notch and handled by qualified and experienced contractors. Original review: April 4, 2020Empire Today is a known entity. I learned things when the salesman came in that it seems to be at a fair price, and they could do the job very quickly.
I got vinyl flooring that installs with no glue because I moved into a house with reasonably good wooden floors. There is a room that I am going to make into a painting studio and I don’t want to mess up the wood floors so if the next person in the house is not happy with the flooring, they can rip it all up. The flooring is very nice and comfortable to walk on. However by Murphy's Law, a couple hours after the installation team went, I actually gouged the surface by putting a piece of furniture on it. It is disappointing that the surface of the product is that fragile. I will tell people about my experience but I don't recommend it.
Original review: April 3, 2020I contracted to have Vinyl wood look bedroom flooring and living & stairs carpeting installed. I declined installation of the bedroom flooring because it was very poor quality. The salesman had me sign a contract for $11,293.61 for the total job.
After declining the flooring Empire customer service reduced the cost of the total contract to only the carpeting cost of $3,959.60 which I understood as payment that included my $1200.00 deposit. The cost of carpeting was suppose to be $3,959.60 - $1,200.00 = $2759.60. Wells Fargo sent me a payment plan for $3659.60. Empire is at fault because of the excessive charge for the carpeting. Original review: April 3, 2020I used Empire before and was always happy with them.
Recently, I had them install carpet in the two bedrooms including two closets, hallway, upstairs, and stairs up the steps to the upstairs. The sales representative was wonderful. Not only he knew that we wanted carpet, but he also offered these other services. Just to have him go through that due diligence, that he was used to just selling carpet and have to sell other things, I thought he was really good at it. He was also good from a carpet perspective, he didn't try to sell us on one thing. He understood what our need was. We wanna leave in a couple of years so we didn't want some high-end things.
He didn't try to sell us something more than what we needed and I thought that was really nice. The installers were very good about calling, 'cause I asked to call me and let me know the window that they were gonna be there.
One guy had the badge of Empire on and he did not speak English. He had another guy with him and then he had this kid. The one guy spoke broken English and the young kid was the translator. That didn't bother me and I could deal with that, but if you have an elderly person, that might be a little bit confusing for them. However, they were very professional. They put all their rugs down to make sure that they didn't ruin my floors. They were also respectful when I said that we had our bathroom redone and it cost us $10,000 and that they should not put anything in our bathroom furniture-wise.
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They kept us informed about the status of where they were.But we had a little bit of a problem before they could start. For some reason, Empire thought that we owed them a check. We did the 12 months finance. The guy said to give him a check and I told him I won't. He wasn't mean about everything and was just following his rules so he told me to talk to his boss. He had to call this boss that spoke Spanish and had to go through all of these hoops because Empire did not have it written down right that my husband and I were approved for the financing and I didn't have to pay anything at the time. Then the translator had to say that this is what's going on.
So that kind of thing was a little bit of a hiccup. They were really quick though and put everything back the best that they could. I did not expect them to do that. We ran the vacuum a couple of times on the carpet and everything's holding up well. There's nothing peeling off or coming off the walls.
They did a really good job. Original review: April 3, 2020I purchased laminate flooring from Empire Today. I had it installed in the living room, the dining room and two hallways. I like the color of it.
I found Empire Today to be of a higher quality than what I had seen. The installation went really well.
The guys were very professional. They moved the furniture and did a good job. However, I was told one price and charged another price. That issue had been resolved now, but it took me making several phone calls talking to different people to get it resolved. Original review: April 3, 2020Empire installed laminate in my living room and the bedrooms of my home. However, while their rep explained everything, I didn't know that laminate wasn't real wood and the price I paid for it was a lot more. I could have gotten the job done a lot cheaper.
Still, their crew was wonderful and friendly. They showed me what type of laminate floor I got as well as the color. They asked me whether that was correct and told me how long the job would take. They worked very hard and did a really good job. I'm very satisfied with my flooring. I like the color and it makes my house look very clean. It has a pretty shine and makes everything look really nice with it.